Privacy Policy

Published / Last updated: September 9, 2025

Effective date: September 9, 2025

Policy overview

Thank you for using HiEasy Home! Shenzhen Xinruishi Technology Co., Ltd. and its affiliates (hereinafter referred to as “Xinruishi,” “we,” or “us”) understand how important personal privacy is to you (hereinafter “you” or “user”). We are committed to protecting your privacy to the best of our ability. Before you submit personal information or privacy data to us, please read, understand, and agree to this Privacy Policy (hereinafter “this Policy”). This Policy is intended to help you understand the following:

I. The types of information Xinruishi collects;

II. How Xinruishi collects, processes, and uses the information collected;

III. How you may choose whether to provide such information, and how to review and update it;

IV. Sharing and security of information, scope of application of this Policy, and changes to this Policy;

V. Dispute resolution and contact information

If you have any questions or comments regarding this Policy or the processing of your personal information, you may contact us by email at p6s400@aliyun.com. We will cooperate fully in addressing relevant matters.

Main text of the Privacy Policy

I. Types of information collected

To enable you to use Xinruishi’s products and/or services, we may directly or indirectly collect, store, and use personal information relating to you, including: for essential business functions, if you do not provide the relevant information, you will not be able to use the corresponding essential functions normally; for value-added or additional features, if you decline to provide the relevant information, you may not be able to use those features or they may not achieve their intended effect, but you may still use our products normally.

Enabling any permission is deemed as your consent for us to collect and use the relevant personal information to provide the corresponding service. If you disable the corresponding permission, you are deemed to have withdrawn such consent; we will then no longer collect or use the corresponding personal information, and will be unable to continue providing the corresponding service. Disabling permissions does not affect the validity of our collection and use of personal information that was based on your prior consent. Business functions and information collection:

1. When you create an account, or download or update software, you may need to provide personal information such as your phone number and email address.

2. When you synchronize smart device data, your image data is transmitted directly from the smart device to your mobile device, or forwarded via Xinruishi’s servers to your mobile device. Data forwarded through our servers is cached only for the purpose of forwarding and is deleted immediately after it reaches your mobile device.

3. When you use a device to share content with other users or send messages, we may collect information you provide about those users, including email addresses and phone numbers.

4. When you use certain services to interact with other users, data transmitted by other users may be forwarded through our servers to your mobile device. Such data is cached only for forwarding and is deleted immediately after it reaches your mobile device.

5. When you log in to your account, your mobile subscriber identification information, phone number, and approximate location information may be sent to our servers. Such collection may also apply when you update the system or software, restore factory settings, or similar operations.

6. We may collect information such as language, serial number, product ID, country and time zone where the device is used, location, device software platform, and hardware information.

7. Information collected via cookies and similar technologies: our applications may use cookies and technologies such as program language tags to collect and store your information.

8. Log information: when you access Xinruishi’s servers, our servers may automatically record certain log information, which may include device ID, operating system, date/time stamps, and related data.

II. How we collect, process, and use the information

1. We will strictly comply with applicable laws and regulations and process and use your information in accordance with this Policy and its updates, for the purposes and scope stated at the time of collection and with your consent. For any other use, we will obtain your consent in advance.

2. Information collected may be used to provide services to you, perform agreements between you and us, and ensure the proper functioning of our services, including verifying your identity (including sending verification codes by SMS or email), and preventing fraud or other improper use.

3. Information collected may be used to communicate with you, for example to notify you of service updates.

4. Hardware identifiers and location information of your smart devices may be used to activate your warranty services and specific software licenses. We may also use such information to improve our services and analyze operational efficiency. We will not use such information to track your location in a continuous manner.

5. Information such as language and time zone of use helps us better understand user behavior and improve our services.

6. Information collected through cookies and other technologies is used to improve your user experience and the overall quality of our services.

7. We will collect and use your information only for the purposes stated in this Policy:

(1) Scanning device QR codes: we need the camera permission to scan codes to add devices; if you refuse, the camera cannot be opened for QR scanning.

(2) Wi-Fi related information: when the app starts, we may request location permission to determine whether the phone’s current Wi-Fi is the device hotspot, to support direct hotspot connection.

(3) Clipboard: when you share a device via “copy link,” the share link is placed on the clipboard for pasting to social media; when another user opens the app via the link, the app may read clipboard content to jump to the device sharing screen.

(4) Installed applications and running process information: we may check whether certain apps are installed to support third-party login and related features; for push notifications that deep-link into specific screens, we may read running process information as needed to confirm whether navigation is possible.

(5) Photos and videos in the album: after connecting a device, you may capture screenshots or recordings; images and videos are saved to the album and may be shared to social platforms. If you choose to share, such content may be uploaded to third-party platforms’ servers; if you do not share, it will not be uploaded to third-party services.

(6) Location permission: used to obtain the list of Wi-Fi networks at your location so that smart hardware can connect to the Wi-Fi network you select.

(7) Phone permission: the app provides a cloud storage customer hotline; you may tap a phone number to place a call.

(8) Microphone permission: when you use two-way audio with a device, we need to record your voice on the phone and send it to the device.

(9) Wi-Fi SSID (network name): during device provisioning we obtain SSID and password from your phone’s Wi-Fi information, encrypt the password, and transmit it to the device so it can join your network. SSID and encrypted password are sent only to the device, not elsewhere.

8. Auto-start and associated start: this application does not use auto-start or associated start behavior.

9. Third-party SDK list

To develop products efficiently and provide diverse services, we integrate third-party software development kits (SDKs) in the App. An SDK is a collection of development tools used to build applications for specific software packages, frameworks, hardware platforms, or operating systems. SDKs we use include: those supporting quick registration or login; those for crash analysis and account security verification; device manufacturer and OS vendor SDKs; and third-party SDKs integrated for specific business functions. Processing of information by such providers is governed by their own privacy policies, not this Policy. We endeavor to review their qualifications and seek lawful and secure practices. We strongly recommend that you review any third party’s privacy policy before using its SDK or similar services. If you believe an SDK poses risk, stop using it and contact us promptly.

10. Public disclosure

We will publicly disclose your personal information only in the following circumstances:

(1) After we have obtained your explicit consent;

(2) Disclosure required by law: where required by laws, legal processes, litigation, or mandatory requirements of government authorities, or to protect the life, property, or safety of you or the public, we may disclose personal information related to illegal or breach conduct within the scope expressly requested in legal documents from administrative or judicial authorities.

11. Exceptions where prior consent is not required for disclosure

Under applicable laws and regulations and national standards—including but not limited to the Personal Information Protection Law of the People’s Republic of China, the Cybersecurity Law, and the Information Security Technology—Personal Information Security Specification—in the following circumstances we may share, transfer, or publicly disclose your personal information without obtaining your separate consent:

(1) Where necessary to perform obligations prescribed by laws and regulations;

(2) Where directly related to national security or defense security;

(3) Where directly related to public safety, public health, or major public interests;

(4) Where directly related to criminal investigation, prosecution, trial, or enforcement of judgments;

(5) Where necessary to protect vital legitimate interests such as life or property of you or other individuals, but it is difficult to obtain the individual’s consent;

(6) Where personal information is disclosed by you to the public at your own initiative;

(7) Where personal information is collected from legally publicly disclosed information, such as lawful news reports or government information disclosure channels.

III. Choosing whether to provide information; reviewing and updating information

1. Users have different privacy preferences. Accordingly, we explain how we collect information so you can choose how information is provided:

(1) When using our services, you may query, access, delete, or correct your personal information, and you have the right to withdraw consent to processing and to cancel your account. We also provide complaint and feedback channels; your comments will be handled in a timely manner.

(2) You may change location settings on your mobile device—for example, change or disable location methods or servers, or adjust accuracy of location information—thereby changing the location information provided to us.

(3) You may adjust settings to refuse or accept cookie storage, delete them from your device at any time, or be notified when cookies are written.

2. Reviewing and updating information

(1) After logging in, you may view and update your information, delete part of it, or request account deletion, except where we must retain information as required by law. When updating personal information, we may ask you to verify your identity before processing your request.

(2) We may refuse requests that are unduly repetitive, risk harming others’ privacy, or are impractical. We must refuse requests that conflict with applicable laws or the purposes of this Policy.

3. Storage location and retention period

(1) Storage location: in compliance with laws, personal information collected within mainland China is stored within mainland China.

(2) Retention period: during your use of our services, we will retain the personal information you submit; server-side caching of smart device data synchronized by your hardware or data shared by other users is temporary and deleted promptly. If you cancel your account, your personal information will be deleted.

(3) If our services cease operation, we will notify you at least 15 working days in advance, for example by push notification or announcement, and will endeavor to delete your information within a reasonable period.

IV. Information sharing, security, scope of this Policy, and changes

1. Information sharing

Except as limited in this Policy, we keep your personal information confidential and do not share it with third parties. You expressly authorize that we may provide or share your information with third parties without further consent in the following cases:

(1) Where required by national laws, regulations, judicial or administrative investigations, litigation, compulsory enforcement, or other mandatory legal provisions or competent authorities;

(2) Sharing with service providers authorized by us to provide these services on our behalf, only where we know they will not own or disclose your personal information;

(3) If we undergo financing, restructuring, merger, sale, or similar transactions, before any transfer of information collected by us, we will continue to protect information security under the current Privacy Policy and notify affected users.

2. Information security

(1) We have implemented measures consistent with laws and industry practice to protect information you provide, including dedicated management systems and processes.

(2) No method of transmitting or storing electronic data is completely secure; we cannot guarantee that information will never be accessed, used, or disclosed in violation of this Policy. If a personal information breach occurs, we will activate emergency plans, mitigate the incident, and notify you by push notification, announcement, or similar means.

3. Scope of this Policy

(1) Minimum age for lawful use of the App: 18 years or older.

(2) This Policy does not apply to third-party products and/or services. Our smart hardware or services may contain third-party products or services; when you use them, those third parties may obtain your information. We encourage you to review their privacy statements to understand how they collect, use, and disclose information.

4. Collection and use of minors’ information

We attach great importance to protecting minors’ information. Minors should use our services only with permission and guidance from their legal guardians. We do not knowingly collect personal information from minors or disclose it to third parties. Legal guardians may refuse further collection or request deletion of a minor’s information. If we discover we have collected a minor’s information without lawful guardian consent, we will take steps to delete it as soon as practicable.

5. Changes to this Policy

(1) We may update this Policy from time to time due to business, technology, or legal changes. If a change materially reduces your rights under this Policy, we will notify you before it takes effect, for example via prominent in-app notice or email.

(2) If you do not agree to the changes, you may stop using our services; continued use constitutes acceptance of the updated Policy.

6. Right to withdraw consent to this Privacy Policy

Each feature requires certain basic personal information to function (see Section I of this Policy). In addition, you may withdraw all authorizations by going to Me → Privacy & permissions → Privacy Policy → Withdraw consent.

V. Dispute resolution and contact information

1. Governing law

(1) The formation, validity, performance, interpretation, and dispute resolution of this Policy shall be governed by the laws of mainland China, without regard to conflict-of-law rules.

(2) The place of execution of this Policy is Longgang District, Shenzhen, Guangdong Province. Disputes arising from this Policy shall first be resolved through friendly consultation; if consultation fails, either party may bring a lawsuit in the people’s court with jurisdiction at the place of execution.

2. Feedback and account cancellation

(1) If you have questions about this Policy or wish to cancel your account, contact us by email at p6s400@aliyun.com. We will process account cancellation requests within 7 business days.

(2) When contacting us, please provide your name (or entity name) and contact details, and your specific request or comments.